How NOT to Run an Online Store

I’ve been on the look-out for a nice wireless presenter for the last few weeks since I’m having several talks and classes in the coming month. I shopped online for my brand of choice (a Logitech Cordless Presenter), and I looked at several options online.

My search for the wireless presenter brought me to known sites like eBay, Amazon, and even Alibaba.com. I would have finished my quest for the wireless presenter earlier had a) the shipping costs were not more than the item cost, and b) the online retailers were shipping to the Philippines. (Argh!)

After weighing the relevant costs and my urgency to get the item, I decided to buy from a local retailer. So I looked at a few online stores and found that PC Express, one of the big PC retailers in the Philippines, carried the Logitech Cordless Presenter. I was quite happy when I saw that they had a stock of the presenter in their online store, so I proceeded to put it in my online shopping cart.

However, my fortunes took a bad turn after I clicked the “Add to Cart” button:

usability-fail

WTH?!? This is the reason my eCommerce hasn’t hit mainstream in the Philippines– the retailers themselves can’t get it right. 😡

  • a big retailer..you'd think they get something so basic correct..do they not have a team testing the site daily for bugs and errors !

  • pejdos

    You can still call yourself lucky. I had a much worse experience with a quite professionally looking online sports equipment store, which allowed me order an item marked as “In stock” only to find out a few days later, that neither the online retailer, nor his supplier were able to deliver the goods.

    Then it took me more than 2 weeks to get my money back. In the process I had to read many insulting emails from that person and only when I threatened him with taking the case to the court and pointed out that he was actually violating his own “terms and conditions”, he finally decided to give it up.

    Since then, I'm really careful when buying anything online.

  • jerryacer

    There are loads of examples of this kind of thing though… today I went to register some domains, added a load to my basket, and then found I could not log into that registrars site LOL.

  • Not too helpful is it.

  • Thanks for your suggestions!!!

  • This is definitely a bad idea for anyone who attempts to make money money through eCommerce!

  • This is definitely a bad idea for anyone who attempts to make money money through eCommerce!

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  • threatened him with taking the case to the court and pointed out that he was actually violating his

    dating

  • rob

    wow nice tutorial – thanks for sharing! – website design company

  • This was totally uncalled for. Looks like someone dropped the ball on keeping the website updated.

  • thanks for sharing